Unfamiliar Credit Card Charges?

How to Recognize Storied on Your Statement

Navigating the world of charge card descriptors can often leave our customers scratching their heads in confusion. It’s a common challenge faced by many, as these descriptors – the brief descriptions you see on your charge card statement – can significantly vary depending on the processor involved, be it American Express (AMEX), Visa, PayPal, Mastercard, or any other payment processor.

Storied Customer Service

  • Email: [email protected]
  • Phone Message line: 800-848-0224. 
    • We offer live phone support Monday-Friday from 8am-5pm MT. If you call outside of business hours, leave a message with your contact information and a brief description of your issue, and we will call you back as soon as possible.

Understanding Charge Card Descriptors: What You Need to Know

Charge card descriptors are intended to provide a snapshot of where your money is going, helping you quickly identify transactions. However, due to differences in the way each payment processor formats these descriptions, it can sometimes be tricky to decipher exactly what each transaction was for.

Here’s what typically happens: when you make a purchase, the merchant has the opportunity to provide a descriptor that will appear on your statement. This descriptor can include the merchant’s name, location, or a specific product or service you purchased. However, each credit card company or payment processor has its own set of rules and character limits for these descriptions, leading to variations that might confuse some customers.

Maximizing Clarity: Our Commitment to You

At Storied, we understand how important it is for our customers to clearly recognize and understand each transaction on their statements. That’s why we are committed to providing clear, consistent descriptors across all platforms. Here’s how we’re addressing the challenge:

  • Collaboration with Processors: We work closely with payment processors like AMEX, Visa, PayPal, and Mastercard to ensure our descriptors are as clear and informative as possible.
  • Customizing Descriptors: Where possible, we customize our transaction descriptors to include recognizable information, making it easier for you to identify purchases at a glance.
  • Educational Resources: We provide resources and support to help you understand what to look for in a descriptor, including examples and explanations of common variances.

Tips for Managing Your Transactions

While we work on our end to streamline this process, here are a few tips to help you manage and recognize transactions on your statements:

  • Review Regularly: Make it a habit to review your charge card statements for any unfamiliar transactions regularly.
  • Note Your Purchases: Keep receipts or a record of your purchases, which can help you match transactions to your statement.
  • Contact Customer Service: If you ever come across a descriptor you don’t recognize, our customer service team is here to help clarify and resolve any confusion.

Your Trust, Our Priority

If you’ve discovered an unrecognized charge on your credit card statement, you’re not alone. Many people experience this issue, and it can be concerning. At Storied, we want to help you identify any charges related to our services and resolve any confusion you may have. Let us guide you through the process of recognizing Storied charges and provide you with the necessary information to contact our customer support team.

What is This Charge on My Credit Card?

If you’ve discovered an unrecognized charge on your credit card statement, you’re not alone. Many people experience this issue, and it can be concerning. At Storied, we want to help you identify any charges related to our services and resolve any confusion you may have. Let us guide you through the process of recognizing Storied charges and provide you with the necessary information to contact our customer support team.

Identifying Storied Charges

Storied charges may appear on your credit card statement under various names. Some common descriptors include:

  • STORIED/NE\* TRIAL STOR
  • STORIED/NEWSPAPERARCH
  • STORIED/NE\* TRIAL NEWS
  • STORIEDNEWS
  • STORIEDNEWSPAPERAR
  • World Archives Midco, LLC
  • Storied / NewspaperArchive


If you notice any of these descriptors on your statement and don’t recall subscribing to our services, please reach out to our customer service team for assistance.

Contacting Storied Customer Support

To help us efficiently resolve your inquiry, please gather the following information before contacting our customer support team:

  1. The last 4 digits of the credit card charged
  2. The expiration date of the card charged
  3. The exact descriptor listed on your statement
  4. The date of the charge


You can reach our customer service team through the following channels:

  • Email: [email protected]
  • Phone: Call our message line at 800-848-0224. We do offer live phone support Monday-Friday from 8am-5pm MT. If you call outside of business hours, leave a message with your contact information and a brief description of your issue, and we will call you back as soon as possible. 


For the quickest response, we recommend contacting us via email.

Important Note:

Please keep in mind that Storied can only assist with charges directly related to our services. If the charge on your statement is not listed under one of the descriptors mentioned above, you will need to contact the merchant or your credit card issuer for further assistance.

We understand that discovering an unfamiliar charge on your credit card statement can be stressful. At Storied, we are committed to helping you identify any charges related to our services and resolving any issues promptly. By following the steps outlined above and providing our customer support team with the necessary information, we can work together to address your concerns and ensure a satisfactory resolution.

What is This Charge on My Credit Card?

When you discover an unfamiliar charge on your credit card statement, your first instinct may be to file a dispute or chargeback with your credit card company. However, it’s essential to understand the potential consequences of this action, especially if the charge is related to a Storied subscription. Contacting Storied’s customer service team directly is the best course of action, and it is important to know how filing a dispute or chargeback can affect your ability to receive a refund or maintain your membership.

The Importance of Contacting Storied Customer Service

If you notice an unfamiliar charge from Storied on your credit card statement, the best course of action is to contact our dedicated customer service team right away. Our friendly and experienced representatives are available to help you:

Our team will work with you to identify the charge in question and assess whether you are eligible for a refund. By reaching out to us directly, we can efficiently address any concerns you may have and process refunds when appropriate. We are committed to providing a swift and satisfactory resolution to ensure your peace of mind.

The Consequences of Filing a Dispute or Chargeback

While filing a dispute or chargeback with your credit card company may seem like a quick solution, it can actually hinder the refund process and negatively impact your Storied membership. Here’s what you need to know:

  1. Inability to Assist or Grant Refunds: Once you initiate a chargeback or reverse a payment, Storied is unable to assist you or grant refunds while the financial institution makes a determination. This means that even if the charge is eligible for a refund, we cannot process it until the dispute is resolved.
  2. Potential Loss of Membership: If Storied successfully disputes the chargeback and the reversed funds are returned, you will not be entitled to a refund or have your membership reinstated. This could result in the loss of access to your Storied account and any associated benefits.
  3. Prolonged Resolution Process: Chargebacks and disputes can take several weeks or even months to resolve, prolonging the time it takes for you to receive a refund or have your issue resolved.

How to Avoid Unnecessary Chargebacks and Disputes

To prevent the need for chargebacks and disputes, consider the following tips:

  1. Regularly review your credit card statements and contact Storied customer service immediately if you notice an unrecognized charge.
  2. Keep track of your subscriptions and any associated auto-renewal settings to avoid unexpected charges.
  3. If you need to cancel your Storied membership, do so through the proper channels to ensure a smooth process and avoid any confusion.

Filing a dispute or chargeback with your credit card company should be a last resort when dealing with unrecognized charges from Storied. By contacting our customer service team directly, you can receive prompt assistance, have your issues resolved efficiently, and maintain your membership in good standing. Remember, our goal is to provide you with the best possible experience, and we are here to help you every step of the way.

Why are You Charging Me?

If you’ve noticed a charge from Storied on your credit card statement, it’s likely that you subscribed to our service. Let’s explore how Storied subscriptions work to help you better understand your billing and avoid any confusion.

Free Trials and Automatic Billing

Storied offers a robust free account to allow users to build family trees, add photos and tell stories. However, in order to start building a StoriedBook™ or search our vast NewspaperArchive, you will need a paid subscription.

Managing Your Subscription

To ensure you have full control over your Storied subscription, we provide easy access to your account management tools. From your account settings, you can:

  1. View your current subscription plan and billing information
  2. Update your payment method
  3. Cancel or modify your subscription

By regularly reviewing your account settings and keeping your subscription preferences up to date, you can avoid any unexpected charges and ensure uninterrupted access to Storied’s content.

What to Do If You Don't Recognize a Charge

If you notice a charge from Storied on your credit card statement that you don’t recognize, don’t panic. Follow these steps to resolve the issue:

  1. Check your email for any confirmation messages from Storied regarding a recent subscription or free trial signup.
  2. Log in to your Storied account and review your subscription and billing history to identify the charge in question.
  3. If you still don’t recognize the charge, contact Storied customer service via email at [email protected] or by phone at 800-848-0224. Our knowledgeable staff will assist you in identifying the charge and processing a refund if eligible.


Understanding your subscription, is key to avoiding unexpected charges and ensuring a seamless research experience. By staying informed about your account settings, regularly reviewing your billing history, and reaching out to customer service when needed, you can confidently navigate your Storied subscription and make the most of it.

Missed Your Receipt? Here's How to Get It

We understand that emails can sometimes go astray, land in spam folders, or you may simply have misplaced the original receipt. If you need a copy of your receipt for any reason—be it for personal bookkeeping, expense reporting, or any other purpose—we’re here to assist.

Requesting a Receipt Is Easy:

Reach out to our customer support team at [email protected]. To expedite the process, please include any relevant details that can help us quickly locate your transaction, such as your full name, the email address used for the subscription, and the approximate date of the charge.

Tips for Ensuring Receipt Delivery

To make sure you always receive your Storied subscription receipts in a timely manner, consider the following tips:

  • Add [email protected] to your email contacts to prevent receipts from being filtered into your spam or junk folder.
  • Regularly check your email inbox and review your billing information to stay on top of your subscription charges.
  • If you change your email address, be sure to update it in your Storied account settings to ensure uninterrupted receipt delivery.

What is a PayPal Billing Agreement with Storied?

A PayPal Billing Agreement is a convenient arrangement that allows Storied to automatically process payments for your purchases or subscriptions without requiring you to log in to your PayPal account each time. This streamlined process is often referred to as an automatic payment, subscription, billing agreement, or recurring payment plan. The primary advantage of setting up a Billing Agreement with Storied is the ease and efficiency it brings to your experience, ensuring that your transactions are seamless and uninterrupted.

How Does It Work?

When you make your first purchase with Storied, you’ll have the option to set up a Billing Agreement. This process authorizes Storied to charge your PayPal account for future purchases or subscriptions automatically, according to the terms you agree upon. This means no more manual payments or the hassle of remembering due dates. Once set up, the details and terms of your Billing Agreement are easily accessible and manageable within your PayPal account, providing transparency and control over your automatic payments.

Benefits of the Billing Agreement

  • Convenience: Streamline your experience with Storied by eliminating the need to process payments for each purchase manually.
  • Efficiency: Save time by avoiding the login and approval steps for every transaction.
  • Control and Transparency: Easily access and manage your billing agreement details directly from your PayPal account, where you can view transaction history, modify your agreement, or cancel at any time.

Need More Information or Help?

If you need further assistance or have specific questions about your billing agreement with Storied, our dedicated customer service team is here to help. You can reach out to us at [email protected] or call us directly at 800-848-0224.

Your Satisfaction Is Our Priority

At Storied, we are committed to ensuring a smooth and enjoyable experience for all our customers. The PayPal Billing Agreement is just one of the many ways we strive to offer convenience and reliability in our services. If you have any feedback or suggestions, please do not hesitate to contact us. We value your input and are constantly looking for ways to improve our services.

Frequently asked questions

Can’t find the answer you’re lookin for? Reach out to our customer support team.

How do I cancel a recurring Storied charge?

To cancel your subscription, check out our help page HERE.

How do I look up a charge on Stripe?

Stripe has a charge lookup feature on their support site. Check it our HERE.

How do I update or cancel an automatic payment on PayPal?

Check out this help article on the PayPal site HERE.